Digital Humans in Healthcare: 5 Solutions Transforming Patient Care

Healthcare is under pressure. Rising patient populations, staff shortages, and increasing expectations require new ways of delivering care.

Healthcare Solutions
Why Digital Humans in Healthcare?

Healthcare providers face increasing workloads while patients expect accessible, personal, and reliable support. Digital Humans introduce a human layer to digital care—helping patients feel seen, heard, and supported, while reducing pressure on healthcare staff. This is achieved by focussing on automating patient questions and requests, that do not need direct involvement of medical staff. That leaves more valuable face to face time for the patient. Also people who have a lower (digital) literacy or lower socio-economic status, prefer the combination of text, spoken responses and a familiar face as it allows them to interact in their own words, without the need for reading.

Organisations already benefitting from our healthcare solutions

Article
Huisartsen Centrum Goes
Discover how this general practitioner's office enhances patient care with innovative digital solutions, including online triaging and a Digital Human assistant, reducing their incoming patient calls by 10-12,5% and transforming the healthcare experience.
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Philadelphia Zorg
Philadelphia Zorg (NL) supports people with disabilities in leading their lives. Philadelphia has asked Virtually Human to create a cartoonish Digital Human that is deployed on their "Mo Online" platform, and who acts as a “buddy” for their clients.
Article
Huisartspraktijk De Boer
Discover how a Digital Host reduced interruptions, improved patient flow, and enhanced care delivery at a GP practice. A real healthcare use case with measurable impact.

Experience it for yourself

Dive straight into the action and request trial access to experience first-hand what a Digital Human can do for you.

5 Digital Human Solutions for Healthcare

Design  Deploy  Floating
Solution 1

Digital Assistant on your website

Provide 24/7 support for both medical and non-medical questions.

Digital Humans act as intelligent assistants on your website or patient portal, helping patients navigate information, understand next steps, and access reliable sources like Thuisarts.nl en Moet ik naar de Dokter. 

Benefits:

  • Reduce incoming calls to staff (Use case: Huisartsen Centrum Goes)
  • Improve accessibility outside office hours
  • Deliver consistent, trustworthy information
Solution 2

Digital Host in your practice

Digital Host for Patient Registration and Support

Our Digital Host can register patients for their appointment and provide answers to the most common questions asked at your desk. This creates a smooth and reassuring experience and helps your assistants to focus on other tasks.

Benefits:

  • Improve patient flow and efficiency
  • Reduce uncertainty and stress
  • Create a warm, human-first impression
Digital Host de Boer - stand only
Moet ik naar de dokter beeld
Solution 3

Self-Care Advice

Help patients make informed decisions before visiting a doctor.

By integrating with triage platforms like “Moet ik naar de dokter?”, Digital Humans provide personalized self-care advice when a visit is not necessary. 

Benefits:

  • Reduce unnecessary GP visits
  • Support patients during evenings and weekends
  • Increase adherence through human-like communication

Patients receive not just text—but a clear, friendly explanation from a recognizable face.

Solution 4

Digital Buddy

Offer your clients a trusted digital companion throughout their care journey.

Inspired by use cases like Philadelphia Zorg, a Digital Buddy supports patients with guidance, answers, and emotional reassurance.

Benefits:

  • Increase patient engagement and independence
  • Provide continuous support beyond appointments and supervisors
  • Create a familiar and trusted interaction over time

 

Digital Buddy
PREM PROM
Solution 5

Patient Feedback

Collect valuable patient insights in a more engaging and accessible way.

Digital Humans guide patients through surveys to capture:

  • PREM (Patient Reported Experience Measures)
  • PROM (Patient Reported Outcome Measures)

Benefits:

  • Increase response rates
  • Improve data quality through conversational interaction
  • Make feedback feel more personal and less clinical

Ready to Transform Your Patient Experience?

Discover how Digital Humans can support your healthcare organization with a live demo of our solutions.

Proven Impact in Healthcare

Digital Humans are already making a measurable difference:

  • 10–12.5% reduction in incoming calls

  • Improved patient understanding and trust

  • Reduced workload for healthcare professionals

  • Optimised workflows for healthcare professionals

  • More human, engaging patient interactions

Our research

Virtually Human has contributed to several research papers and projects highly relevant to Digital Humans. Here you can explore some of these initiatives.