Digital Humans provide self care advice through “Moet ik naar de Dokter”
The primary healthcare industry faces challenges to keep up with the increase in the demand for care and the decrease of the people available to care. It is also known that far from every patient request is urgent enough to actually visit a doctor. That is why we have integrated our Digital Humans with online triaging platform “Moet ik naar de Dkter”. Patients of the Dutch general practitioner practice in Goes can use the to assess the urgency of their medical issues. Especially in evenings and weekends, when the regular GP practices are closed, digital triage helps to manage the flow of patients that would otherwise unnecessary visit the out of hours GP center
If this triage shows that a complaint is not acute or serious enough to require immediate medical care from a GP, then patients will receive a self care advice presented by a Digital Human, in the case of Huisartsen Centrum Goes, named Suus.
Thanks to Suus, patients no longer receive dry text, but a spoken, friendly, and understandable answer from a familiar face as Suus is also deployed on the website of Huisartsen Centrum Goes to answer patient questions. Suus is therefore not only a digital conversation partner, but also a recognizable part of the patient journey.
The Digital Human is visually placed against a background of the actual waiting room area of the practice for additional recognition and comfort. Adding the human factor to medical advice enhances the trust patients have in this advice and makes it more likely patients will follow the advice.
"Digitization in healthcare is not an end point, but an invitation to dare to look, think, and act differently
- Dianne van der Pennen, Practice Manager HC Goes
The use of Digital Humans such as Suus shows how technology and humanity can go hand in hand in improving patient care and reducing the workload in the practice.
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