Explore the world of Digital Humans

Knowledge is power. This page empowers you with valuable information about use cases, customer cases, benefits and research. All around Digital Humans.

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Digital Human Use Cases

Ranging from customer services and healthcare to government, hospitality and more, the opportunities to deploy Digital Humans to enhance your customer experiences are endless.

For more customer specific cases and inspiration for your next use case, explore all our use cases.

Article
HC Goes
Patients of the general practitioner practice in Goes (NL) use online triaging platform “Moet ik naar de Dokter” to assess their medical issues. If seeing a doctor is not necessary, then patients receive a self care advice, presented by a Digital Human.
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Article
Redkiwi
Redkiwi has deployed a Digital Human on their website to act as a Brand Ambassador. Visitors of the website can ask their questions about Redkiwi and its servies. The Digital Human – connected to ChatGPT – will answer their questions in Redkiwi’s tone of voice.
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Philadelphia
Philadelphia Zorg (NL) supports people with disabilities in leading their lives. Philadelphia has asked Virtually Human to create a cartoonish Digital Human that is deployed on their "Mo Online" platform, and who acts as a “buddy” for their clients.
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Article
DHL

For DHL eCommerce Benelux we have evaluated the potential of Digital Humans as chat interface. The focus was on their ability to reduce the escalation intent (the number of people who still want to speak to a live agent after the chatbot conversation is closed).

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Article
Copenhagen

Together with Deloitte Denmark, we have delivered a project for the City of Copenhagen to improve the completion rates of online applications. A Digtal Human guides citizens and helps them through processes that they find difficult to navigate. 

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Experience it for yourself

Dive straight into the action and request trial access to experience first-hand what a Digital Human can do for you.
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Benefits of Digital Humans

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Benefit

Anthropomorfism

Anthropomorphism refers to the attribution of human characteristics, behaviors, or emotions to non-human entities, such as animals, objects, or technologies. In the context of Digital Humans, anthropomorphism explains why users can create a deeper connection with these digital entities and why Digital Human can influence human behavior.
Benefit

Pareidolia

Pareidolia is the psychological phenomenon where people perceive often human-like features, in random stimuli, such as seeing faces in clouds or recognizing expressions in inanimate objects. Humans naturally attract to faces and facial expressions and Digital Humans benefit greatly from this all human characteristic.
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Benefit

UX as a differentiator

Using Digital Humans means taking your users experience seriously because you will never get a second chance to make a first impression. Stand out from your competition, increase conversion rates, more sales, or less service request simply by providing customers with a rich interface that uses three modalities (text, speech and vision) for a more focused conversation.
Benefit

Shift from someTHING to someONE

Research has shown that customers behave differently when they interact with a Digital Human because they genuinely have the feeling they talk to someone instead of to something, like text based chat window. And as we all know we treat someone different compared to something.
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Benefit

Create more trust

Users have a higher level of trust in the responses from a digital Human, compared to a traditional chatbot widget. In this project, this has resulted in an almost 5% lower escalation rate to live agents. 

But there is more as Digital Humans have also been assessed as more friendly, more knowledgeable and gave a better first impression to users.

Benefit

Visual Hierarchy

A user's attention is automatically attracted to a humanlike face. More than anything on a website, people will focus on the Digital Human and what it has to say.

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Curious?

Not ready to try it for yourself, but would like to see more in action? If you want to better understand these benefits for your organisation, we will happily walk you through a live demo of our solutions.

Research

The research behind Digital Humans

Growing new technologies beyond innovations, needs data from first movers and research from universities. Virtually Human is proud partner of the Learning Community Digital Humans. Together with some of the earliest adopters of Digital Human technology and the Rotterdam University of Applied Science, we participate in various forms of learning and research around Digital Humans. We are well connected to former PhD candidates who have delivered highly relevant theses, we are one of the subject matter experts the Conversational Design Institute has asked to deliver an eLearning about Digital Humans and we have provided our knowledge and technology to enable various research projects.

This gives you a competitive advantage when deploying your Digital Humans, as we can tell you about the best practices and insights from all these projects. You will avoid common pitfalls, we help you find the best use cases for deploying a Digital Human for your brand, and we guide you to a positve ROI for your Digital Human.

Our research

Virtually Human has contributed to several research papers and projects highly relevant to Digital Humans. Here you can explore some of these initiatives.
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